Refund Policy

Last updated: January 13, 2026

1. Software Subscriptions

• OnTow subscriptions are billed monthly at the time of sign-up and renew automatically.
• Because access to the platform is provided immediately, subscription fees are non-refundable.
• To avoid future charges, cancel your subscription before the renewal date through the billing portal or by contacting support.

2. Marketplace Listings

• Listing fees for marketplace posts are charged as a one-time, non-refundable payment.
• If a listing is removed for policy violations, listing fees are not refunded.

3. Exceptional Circumstances

If you believe a charge was made in error, contact billing@ontow.ca within 7 days. We will review the request and respond within two business days.

4. Contact

Questions about this Refund Policy can be sent to billing@ontow.ca.